Terms and Conditions

UK Postage 

UK postage for keepsake silver items is £6.40 (additional items purchased no extra charge), this is Special Delivery Signed for service, whereby a signature will be required. This will guarantee your parcel gets to you the next day after I post it to you and is completely trackable and insured.

Wood Gift items UK postage is £6.40 for memory boxes and wall hangings, £3.50 for individual wall plaques.

Flower jewellery UK Postage is £3.00

Dispatch times for personalised keepsakes are 2 weeks after I receive your prints or artwork. During busy periods it can take longer as they are handmade bespoke keepsakes so please wait 3 weeks before getting in touch. If you require an item urgently please contact me and I will do my best to accommodate you.

Handprint Jewellery & Fingerprint Jewellery - Impression Kits are sent via 1st Class post within 48 hours of placing your order. 

Casting - casting products are better to be picked up in person. Depending on the size of the casting, will dictate the length of time it will take to dry. You will be informed of the duration during the casting.

Overseas Postage & Delivery 

Silver keepsake jewellery Postage is £8.70 per order for countries within the EU (If your country is not listed in the drop down box at check out, apologies but we do not currently deliver to your area).

Postage is £10.05 per order to the USA, Canada, Australia and New Zealand.

Orders over 250g incur a slight increase in charge (note a standard piece of jewellery is usually 70-100g)

All finished items are sent via Royal Mail's International Tracked and Signed For service.

Impression Kits are sent via International Standard within 48 hours with a SAE. Where possible it is recommended to scan/email any prints back to me to reduce the time taken to complete your order. It is also possible to use prints that you may already have. Please contact me if you have any questions.

Delivery times vary for orders outside of the UK.  Please see www.royalmail.co.uk for further details.

Terms and conditions

All sales are subject to the following terms and conditions. Please read the product descriptions carefully.  These terms do not affect your statutory rights.

This agreement applies between you, the User of this Website, and The English Charm Company the owner(s) of this Website.  If you do not agree to be bound by these Terms and Conditions, please do not proceed to use this website.

No part of this Website is intended to constitute a contractual offer capable of acceptance.  Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending an order confirmation email to you indicating that your order has been fulfilled and is on its way to you.

In this Agreement the following terms shall have the following meanings: 

“We/Us/Our” means The English Charm Company

1  Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

2  Business Customers

These Terms and Conditions also apply to customers buying Goods in the course of business

3  International Customers

If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination.  We are not responsible for these charges and We undertake to make no calculations or estimates in this regard. Please be aware that Goods may be inspected on arrival at port for customs purposes and that We cannot guarantee that the packaging of your Goods will be free of signs of tampering.  Please also be aware that United Kingdom consumer protection laws may not apply.

4  Intellectual Property

4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of The English Charm Company, Our affiliates or other relevant third parties.  By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and international intellectual property and other laws.

4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.

5. Third Party Intellectual Property

5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other way re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

6  Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

7  Links to Other Websites

This Website may contain links to other sites.  Unless expressly stated, these sites are not under the control of The English Charm Company or that of Our affiliates.  We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

8  Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.theenglishcharmco.co.uk without Our prior permission.  Deep linking (i.e. links to specific pages within the site) requires Our express written permission.  To find out more please contact Us by email at hello@theenglishcharmco.co.uk.

9  Accounts

10.1 In order to purchase Goods on this Website and to use certain other parts of our online shop, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require Payment Information until you wish to make a purchase.  By continuing to use this Website you represent and warrant that:

9.1.1 all information you submit is accurate and truthful;

9.1.2 you have permission to submit Payment Information where permission may be required; and

9.1.3 you are required to use up to date information when making purchases through The English Charm Company website.

Your creation of an Account is further affirmation of your representation and warranty.

9.2 It is recommended that you do not share your Account details, particularly your username and password.  We accept no liability for any losses or damages incurred as a result of your Account details being shared by you.  If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

9.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised purchases that may be pending.  In the event that an unauthorised purchase is dispatched prior to you notifying Us, you must provide Us with all the details of the unauthorised nature of the purchase, prior to any action being taken on by Us, the action taken will be at Our own discretion based on the details provided (We always aim to act reasonably and in good faith).

10  Termination and Cancellation of Orders

10.1 Either The English Charm Company or you may terminate your Account/Order.  If We terminate your Account/order, you will be notified by email. We may provide an explanation for the termination, at Our absolute discretion.

10.2 If We terminate your Account/order, any pending purchases on your Account will be cancelled and will not be dispatched. A refund will be issued within 14 days.

10.3 Customers have the right to cancel within the cooling off period of 14 days from the order being placed.  This does not apply if We have already started making your Custom order. If we have already posted or taken impressions then a charge will incur for the cost of the kit/s and delivery.  If you have not yet used the printing kit, you can return this in full and the unused return envelope to the office for a refund (not including postage costs). 

10.4 We ask that you return your impressions within two weeks of placing your order so we can balance our workload and display accurate lead times. However, we realise that this isn’t always possible. Please return your impressions as soon as possible, so we can fulfill your order, manage stock and our workload. Failure to return prints after 12 months from ordering will result in your order being cancelled and without refund.

11  Goods, Pricing and Availability

11.1 The Goods delivered may vary slightly from the online description/pictures. We are not in any way liable on the basis on any such variations. This clause does not exclude liability for defective Goods, where the defects are caused by Our negligence or liability for delivering the wrong goods. The nature of handcrafted Jewellery and gifts means that each individual piece is unique and images shown on the website are examples only

11.2 Where appropriate, you may be required to select the required size, shape, colournumber and/or other features of the Goods that you are purchasing.

11.3 We neither represent nor warrant that Goods will be available.  Stock indications are not provided on the Website.

11.4 All pricing information on the Website is correct at the time of going online.  We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.  All pricing information is reviewed and updated every 7 days.

11.5 In the event that prices are changed during the period between an order being placed for Goods and Us processing that order and taking payment, the price when ordering applies.

12    Quality  

All of our products are handcrafted and not machine made.  The nature of handmade items means that no piece will be without any minor imperfections or faint scratches.  No two pieces will ever be exactly the same.

13    Orders and Delivery 

13.1 No part of this Website constitutes a contractual offer capable of acceptance.  Your order constitutes a contractual offer that We may, at Our sole discretion, accept.  Our acceptance is indicated by Us sending to you an order confirmation email.  Only once We have sent you an order confirmation email will there be a binding contract between The English Charm Company and you.

13.2 Within 24 hours of your order being dispatched, you will receive a confirmation email. If you have not received your parcel within 4 working days from dispatch, please contact Us and we will provide tracking information for the parcel.  If your parcel has not arrived within 7 days, please contact your local sorting office to check that it isn’t awaiting collection (even if a card has not been left). If your parcel is returned to us as undelivered, a delivery charge of £6.40 will be charged to repost.  Please note that in the unlikely event of a missing parcel, we cannot offer a re-make or refund until the parcel has been officially classed as missing by the Carrier which is currently 30 days from posting.

13.3 All goods are considered delivered to the Customer on receipt of a signature provided by the Carrier.  The English Charm Company will not be responsible for any dispute over the signature provided by the Carrier and the Customer.  All deliveries will require a signature upon delivery.

14  Returns Policy

The English Charm Company aims to always provide high quality Goods.  All of our items are handcrafted and returns are not accepted unless items are supplied incorrectly or faulty. Returns are governed by these Terms and Conditions.

14.1 If you receive Goods which do not match those that you ordered, for example, the wrong product or name engraved, you should contact Us within 7 calendar days to arrange return.  We will assess the Goods and alleged faults upon receipt and if We conclude (at Our sole discretion, acting reasonably and in good faith) determine that the fault is not a result of mistreatment by you or incorrect information supplied by you (deliberate, negligent or otherwise), We will issue replacement Goods at no additional cost to you.

Replacements will be issued upon Our receipt of the returned Goods within 14 days.  We are fully responsible for refunding shipment costs for returned faulty/incorrect items.  Goods must be returned in their original condition with all packaging and documentation. 

14.2 If Goods are damaged in transit and the damage is apparent on delivery, you should sign any applicable delivery note to the effect that the Goods have been damaged.  To return the damaged Goods, please contact Us within 7 calendar days.  Replacements will be issued upon Our receipt of the returned Goods within 14 days.

15  Privacy

15.1 Use of the Website is also governed by Our Privacy Policy which is incorporated into these Terms and Conditions by this reference.  To view the Privacy Policy, please click on the link above.

16  How We Use Your Personal Information (Data Protection)

16.1  All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.

16.2  We may use your personal information to:

16.2.1 Provide Our Goods and services to you;

16.2.2 Process your payment for the Goods; and

16.2.3 Inform you of new products and services available from Us.  You may request that we stop sending you this information at any time.

16.3 We will not pass on your personal information to any other third parties without first obtaining your express permission.

16.4      We aim to keep a digital copy of all print impressions on file for 2 years, however this is at the Companies discretion and not guaranteed.  

Privacy Statement for GDPR compliance

The English Charm Co. collects email addresses and certain other Personal Information to contact you about events, offers, services and other information that might be of interest to you. You can review, amend or ask to have this information deleted by emailing hello@theenglishcharmco.co.uk 

Your Personal Information will not be passed onto any third parties. We will do our upmost to keep your email address private and will only use your email address to send you information about The English Charm Co. 

17  Disclaimers

17.1     Whilst We use all reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.

18  Changes to the Service and these Terms and Conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at any time.  You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes.  If We are required to make any changes to these Terms and Conditions pertaining to the sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

19 Availability of the Website

19.1 The Website and any Service provided therein is provided “as is” and on an “as available” basis.  We give no warranty that the Website or any Service will be free of defects and / or faults.  To the maximum extent permitted by the law We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

20  Limitation of Liability

20.1 Other than that set out in clauses 20.2, 20.3 and 20.4 below. To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein.  You should be aware that you use the Website and it’s Content at your own risk.

20.2 Nothing in these Terms and Conditions excludes or restricts The English Charm Company’s liability for death or personal injury resulting from any negligence or fraud on the part of The English Charm Company.

20.3 Nothing in these Terms and Conditions excludes or restricts any liability that would otherwise arise on behalf of The English Charm Company for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.

20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. 

21  No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

22  Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

23  Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party.  The agreement created by these Terms and Conditions is between you and The English Charm Company.

24  Communications

24.1 All notices / communications shall be given to Us either by post to Our Premises or by email to hello@theenglishcharmco.co.uk.  Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services.  If you do not wish to receive such information, please click on the ‘unsubscribe’ button within the email.

25  Law and Jurisdiction

These Terms and Conditions and the relationship between you and The English Charm Company shall be governed by and construed in accordance with the Law of England and Wales and The English Charm Company and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.


At The English Charm Company we are committed to safeguarding and preserving the privacy of our visitors. This Website Privacy Policy has been provided by the legal resource www.diylegals.co.uk and reviewed and approved by their solicitors. 

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. 

We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect 

In running and maintaining our website we may collect and process the following data about you:

  1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  2. Information provided voluntarily by you. For example, when you register for information or make a purchase.
  3. Information that you provide when you communicate with us by any means.

Use of Cookies 

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website. 

We may gather information about your general internet use by using the cookie.  Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever 

You can adjust the settings on your computer to decline any cookies if you wish.  This can easily be done by activating the reject cookies setting on your computer. 

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  1. In the event that we sell any or all of our business to the buyer.
  2. Where we are legally required by law to disclose your personal information.
  3. To further fraud protection and reduce the risk of fraud.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at The English Charm Company please email hello@theenglishcharmco.co.uk 

Changes to this policy 

The publishers of this website reserve the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of this policy on your first use of this website following the alterations.